Level 3 Technician

Next Level Technologies is a fast-growing Managed Service Provider (MSP) in Columbus, Ohio, seeking a highly skilled and experienced Level 3 Technician to join our team. As a Level 3 Technician, you will be responsible for handling the most complex technical issues, providing expert-level support, and leading the troubleshooting and resolution of advanced IT problems for our clients. You will also assist in guiding and mentoring lower-level technicians, ensuring efficient and effective resolution of client needs. If you thrive in a challenging and dynamic environment and have a passion for cutting-edge technology, this is the perfect role for you.

Key Responsibilities:

• Serve as the primary escalation point for complex technical issues that cannot be resolved by Level 1 and Level 2 technicians.
• Lead and troubleshoot critical infrastructure problems, including servers, networking equipment, cloud environments, and advanced software systems.
• Provide deep technical expertise in areas such as networking, server administration, and IT security.
• Lead disaster recovery planning, data backups, and restore procedures.
• Collaborate with the sales and project teams on IT deployments, migrations, and upgrades.
• Ensure accurate and detailed documentation of issues, resolutions, and processes within the service desk platform.
• Mentor and provide technical guidance to junior technicians, helping them develop their skills and ensuring consistent service delivery.

Skills and Qualifications Required:

• Extensive experience as a Level 3 Technician or similar role, ideally within an MSP or managed services environment.
• Advanced knowledge of Windows Server, Linux/Unix environments, and virtualization technologies (e.g., VMware, Hyper-V).
• Expertise in Active Directory, Group Policy, and network authentication methods.
• Deep understanding of networking such as protocols, configurations, and troubleshooting, including DNS, DHCP, VPNs, routing, and switching.
• Expertise in cloud services such as Microsoft Azure, AWS, or Google Cloud, including deployment and management.
• Advanced proficiency in Microsoft 365 and enterprise applications.
• Strong experience with backup and disaster recovery technologies and best practices.
• Experience with automation tools and scripting (e.g., PowerShell, Bash, Python).
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical clients.
• Ability to manage multiple projects simultaneously and work under tight deadlines.
• Strong troubleshooting and analytical skills, with the ability to think critically and resolve complex technical issues.

Preferred Qualifications:

• Industry certifications in the Microsoft arena or Cybersecurity (ISC2 preferred)
• Experience with MSP tools such as PSA and RMM
• Experience with VoIP systems and support.

Benefits:

• Competitive salary and comprehensive benefits package.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Retirement plan with employer match.
• Opportunities for professional development and certifications.
• Collaborative and dynamic work environment with a focus on work-life balance.

If you are an experienced IT professional with a strong technical background and a passion for providing innovative solutions, we encourage you to apply for the Level 3 Technician position. Join our team and help us deliver exceptional IT services to our clients!