Director of Member Experience

Overview: Founded in 1923, The Faculty Club at The Ohio State University is a private social club located on the historic Oval, offering picturesque views of Mirror Lake. Open to university faculty, staff, retirees, alumni, student parents, and friends of the university, the Club serves as a premier gathering place that fosters lifelong connections, celebrates tradition, and strengthens the university community.

Position Summary: The Director of Member Experience is responsible for leading membership sales, member engagement, and retention efforts. This role plays a key part in enhancing the overall member experience, supporting strategic initiatives, and representing the Club within the university and broader community.

Key Responsibilities:

Membership Development & Retention

• Develop and implement strategies to attract, engage, and retain members in alignment with organizational goals.
• Lead outreach efforts to recruit new members and maintain relationships with current members in good standing.
• Monitor and follow up on outstanding member accounts to ensure timely resolution and continued engagement.

Member Engagement & Communication

• Serve as a primary point of contact for member inquiries, ensuring timely, professional, and personalized responses.
• Facilitate programs, services, and events that enhance member satisfaction and foster a sense of community.
• Represent the Club at events and within the community to promote visibility and engagement.

 Marketing & Communications

• Collaborate with internal teams to create and distribute membership marketing materials, newsletters, announcements, and social media content.
• Utilize effective written, oral, and listening communication skills to deliver exceptional service and promote Club offerings.

 Data Management & Reporting

• Manage membership software to track member interactions, referrals, and account information.
• Compile accurate and timely membership reports and analytics to support strategic planning and decision-making.

Strategic Planning & Budgeting

• Assist the Executive Director and Board of Control in developing and executing short- and long-term membership strategies.
• Prepare and manage the departmental budget, taking corrective actions as needed to meet financial goals.

Event Support

• Provide support for Club events organized by peers, contributing to a seamless and high-quality member experience.

Qualifications:

• Bachelor’s degree from a four-year college or university preferred.
• Proven track record in membership sales, engagement, and retention.
• Experience in private club operations or hospitality preferred.
• Skills in event planning, journalism, graphic design, and digital marketing are a plus.

Compensation & Benefits:

• Full-time, on-site salaried position with monthly commission structure.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and subsidized parking.