Logistics Specialist

What We Do:

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary:

As a Logistics Specialist for our Transportation Planning Division, you will be responsible for regional capacity planning. You will schedule and track all pickup and delivery appointments within our Intermodal Network. Your success is measured through the on-time pickup, delivery performance, and communication timeliness to internal and external customers.

What You'll Do:

• Partners with the Planner for the assigned region when scheduling appointments. Identifies the preferred appointment to meet customer service goals, rail cut-off, and maximize our network of capacity
• Reviews available capacity within the geographical area shipping region, including empty equipment on the street, and schedules pickup appointments with predefined guidelines
• Schedules pickup and delivery appointments with shippers and consignees within a geographical region to meet customer requirements and match dray capacity to reduce empty miles and improve dray efficiency
• Monitors the timely pick up to in gate at the rail. Triage roadblocks include a lack of gate reservations, bad orders, billing issues, etc.
• Monitors for notifications (mounted on a chassis) at the destination ramp to final delivery to ensure identification of orders in jeopardy and notification to internal and external customers
• Monitors Service Failure tags and identify trends associated with the region. Performs root cause analysis and executes corrective action plans
• Maintains detailed documentation and notes within the order (in Rail Optimizer) to record chronological events, conversations with customers, and internal service partners

What You'll Bring:

• One year of transportation/operations experience is preferred but not required
• Bachelor's degree preferred but not required
• Experience in a call center environment
• Strong customer service skills with the drive to resolve issues
• Excellent organizational and communication skills
• Works well in a team environment
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Compensation & Benefits Information:

• Salary Range: $17.40 - $24.89
• Bonus Eligible
• A list of STG benefits can be found here: STG Benefits Summary

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

STG Logistics is an equal opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.